Privacy Policy

Wintrees operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Wintrees is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.

• Financial information: Payment card information, transaction details, form of payment (including UPI, net banking, or debit/credit cards), payment confirmation, and related billing details.

• Account information: Username, password, security questions, preferences, and settings.

• Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, along with past transaction history.

• Communications with us: Information included in communications with us, such as customer support inquiries.

• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information: Information regarding your interaction with the Services, including how and when you navigate our platform.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, contact us, or provide your details on our store.

• Automatically through the Services: From your device when you visit our website, including through cookies and similar tracking technologies.

• From service providers: When third parties (such as payment gateways, shipping partners, and technology vendors) collect or process information on our behalf.

• From marketing and business partners: As permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: To fulfill orders, process payments, arrange shipping via local courier partners, process returns/exchanges, manage accounts, enable customer reviews, and deliver a customized shopping experience.

• Marketing and Advertising: To send promotional updates, special offers, and advertisements via email, SMS, or online platforms based on your past activity (you may opt out at any time).

• Security and Fraud Prevention: To authenticate accounts, secure checkout, detect and prevent fraudulent or illegal activity, and protect our platform.

• Communicating with You: To provide responsive customer support and keep you updated on your orders.

• Legal Compliance: To comply with applicable Indian laws, respond to court orders or government requests, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to trusted third parties for legitimate operational purposes:

• Service Providers: Shopify (our platform host), payment processors, courier/logistics services, IT management, data analytics, and customer support providers.

• Marketing Partners: To provide personalized advertising and marketing services across different platforms.

• Business Operations & Legal Obligations: In connection with business restructuring, legal compliance, subpoenas, or to defend the legal rights of Wintrees and our users.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services to maintain and improve platform functionality. Information you submit will be transmitted to and processed by Shopify and its affiliates. To learn more about how Shopify processes data, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party platforms (e.g., social media pages). We are not responsible for the privacy or security practices of external sites. Please review their individual policies before submitting personal data.

Children's Data

Our Services are not intended for use by minors. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We implement appropriate security measures to safeguard your data. However, no transmission method over the internet is completely impenetrable. We retain personal information for as long as necessary to fulfill orders, maintain accounts, comply with legal requirements, and resolve disputes.

Your Rights and Choices

Depending on applicable privacy laws, you may have the following rights regarding your personal information:

• Right to Access / Know: Request details about the personal data we hold about you.

• Right to Correct: Request corrections to inaccurate or incomplete information.

• Right to Delete: Request the deletion of your personal details from our active databases.

• Marketing Preferences: Opt out of marketing emails anytime using the "unsubscribe" link provided in our messages.

To exercise these rights, please contact us using the details below.

Complaints & Questions

If you have concerns about how we handle your personal data, please contact us. You may also lodge a complaint with your relevant local legal authority if applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted directly on this page with an updated date.

Contact Us

For questions regarding our privacy practices, to exercise your rights, or to submit an inquiry, please reach out to us:

• • Trade Name: Witti enterprises

  • Phone Number: +91 7393956747

  • Email: harshitchandra237@gmail.com

  • Physical Address: 

    Flat No.: 93/170 Road/Street: PHOOLWALI GALI

    Locality : Anwar Ganj

    City/Town/Village: Kanpur State: Uttar Pradesh

    PIN Code: 208001